Overview
SOC 2 Type II has become the minimum standard that enterprise customers expect from their SaaS and cloud service providers. This readiness guide walks you through the entire journey from understanding the Trust Service Criteria to completing your first audit. Whether you are a startup preparing for your first SOC 2 report or a mature organization looking to streamline subsequent audits, this guide provides the practical steps and common pitfalls to watch for.
Trust Service Criteria Deep Dive
| Criteria | Requirements | Practical focus |
|---|---|---|
| Security (CC) | Protection of information and systems against unauthorized access | Access controls, firewalls, intrusion detection, vulnerability management |
| Availability (A) | Accessibility of systems as committed or agreed | Uptime monitoring, disaster recovery, capacity planning, SLAs |
| Processing Integrity (PI) | Complete, valid, accurate, timely processing | Input validation, error handling, reconciliation, batch processing controls |
| Confidentiality (C) | Protection of information designated as confidential | Encryption, classification policies, NDA tracking, access restrictions |
| Privacy (P) | Personal information collected, used, retained per privacy notice | Consent management, data retention, subject access requests, privacy notices |
Readiness Roadmap
- Month 1-2: Define scope, select criteria, complete gap assessment
- Month 3-4: Remediate gaps, implement missing controls, document policies
- Month 5-6: Deploy evidence collection automation, conduct control testing
- Month 7-8: Engage auditor, complete readiness assessment, address findings
- Month 9-14: Observation period with controls operating and evidence accumulating
- Month 15: Complete Type II audit examination
- Ongoing: Continuous monitoring, annual recertification
Evidence Collection Strategy
Evidence collection is where most first-time SOC 2 projects either succeed or struggle. The key is automation. Platforms like Vanta, Drata, and Tugboat Logic integrate with your cloud providers, identity systems, and code repositories to continuously pull evidence. For controls that cannot be automated, create a recurring calendar of manual evidence collection tasks. Map each piece of evidence to a specific control and criteria so your auditor can trace everything cleanly. Start collecting evidence at least two months before the audit window opens.
Working with Your Auditor
Choose an auditor experienced with your industry and company size. Large audit firms bring credibility but may lack flexibility for startups. Boutique firms can be more hands-on. Engage your auditor early for a readiness assessment before the formal observation period begins. Agree on evidence submission formats, walkthrough schedules, and communication expectations upfront. Respond to auditor requests promptly since delays in evidence submission extend the audit timeline and increase costs.
Post-Audit and Continuous Compliance
Receiving your SOC 2 report is the beginning, not the end. Share the report with customers and prospects through a secure portal or NDA-gated access. Monitor controls continuously and address any degradation immediately. Plan for your next audit cycle: surveillance audits happen annually, and maintaining strong controls year-round is far easier than cramming before each audit. Use the first audit as a baseline and set improvement targets for subsequent cycles.
Frequently Asked Questions
How long does it take to get SOC 2 Type II certified?
Which Trust Service Criteria should we include?
Can we use SOC 2 to satisfy other compliance requirements?
What happens if the auditor finds exceptions?
How much does SOC 2 Type II cost?
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